Terms & Conditions

01. Introduction & Scope

Welcome to Lokapal. These Terms and Conditions govern your access to and purchase of pure organic food products through our website. By placing an order with Lokapal, you represent that you are at least 18 years of age and agree to be bound by these Terms, our Privacy Policy, and our Food Safety Guarantees under the laws of the Republic of India.

02. Food Safety & Standards Compliance (FSSAI)

All food products listed on Lokapal (including raw forest honey, whole cashews, natural dates, and banana chips) comply with the Food Safety and Standards Act, 2006 and regulations formulated by the Food Safety and Standards Authority of India (FSSAI).

Every product is manufactured, processed, and packed in FSSAI-licensed premises under strict hygienic and sanitary conditions. We do not sell adulterated, genetically modified, or synthetic chemical-infused foods.

03. Pricing & Legal Metrology Disclosures

In strict compliance with the Legal Metrology (Packaged Commodities) Rules, 2011:

• All prices displayed are Maximum Retail Prices (MRP) inclusive of all applicable statutory taxes.
• Each product display provides the Net Quantity in standard metric units (grams or kilograms) and the corresponding Unit Sale Price (USP).
• All products originate from and are packed within India.

04. Order Placement & Cancellation Policy

Orders can be placed via guest checkout without requiring a customer account password. Because we process and dispatch fresh food harvests rapidly to maintain shelf life:

• You may request cancellation within 2 hours of placing your order by contacting our support team via email ( support@lokapal.com ) or WhatsApp ( +91 98765 43210 ), provided the shipment has not been handed over to courier dispatch.
• Upon valid cancellation, 100% of the transaction amount will be refunded directly to your original payment method (Bank Account, UPI, or Card) within 5–7 business days.

05. Perishable Foods Replacement & Refund Policy

Due to strict food safety guidelines, hygiene standards, and the consumable nature of natural foods, opened food containers or broken safety seals cannot be returned.

06. Customer Support & Queries

For any queries, orders, cancellations, or feedback regarding products purchased on Lokapal, please connect directly with our dedicated customer support team:

07. Governing Law & Jurisdiction

These Terms and Conditions and any transaction conducted through Lokapal shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in Kanniyakumari, Tamil Nadu, India.